Feeding Frenzy Call Center with Twilio Integration

Feeding Frenzy AI seamlessly integrates with Twilio to make your sales process easier and more efficient.

Features

Outbound Calling Features

Status: Ringing, Connected, No Answer, Complete
Conference: Create a Conference from any call and add others. Or transfer the call to colleague 
Mute / Unmute
Audio Source: Use a Bluetooth headset, computer microphone, or other input device

Ability to Make Simultaneous Calls
Dial Multiple Calls at once, pick up the one that answers

Phone Number Type and Area Code Lookup
Phone Type lets you know if texting is available Mobile, Landline, VOIP or Fake Area Code helps you plan your calls for the day

Dialing Pad

A web based dialing pad makes integration easy with any application.

Web Based HTML 5 Dialer.

A web based dialing pad makes integration with any application simple.

Customize the look and feel of the dialer to your application.

Works seamlessly across devices:

  • Desktop / Laptop Computer
  • Android
  • iPhone
  • Tablets

Ability to Make Simultaneous Calls

Dial Multiple Calls at once, pick up the one that answers.

The Ability to Switch Between Multiple Caller IDs

Change caller ID so it matches area code of where the customer is.

Call Status

Available Status: Ringing, Connected, No Answer, Complete

A real time call status lets you make multiple calls at once and know which one has picked up.

Phone Number Type and Area Code Lookup

Area Code

Displays the area code of the phone number so you know where in the country you are calling.

Time Zone

Automatically displays the time zone of the phone number and plan your day by calling during normal hours.

Phone Type

The phone type can be:

  • Mobile: This is likely a cell phone and can send and receive text messages
  • Landline: A normal, hard wired landline, unable to send or receive SMS
  • VOIP: Voice Over IP number. These can generally send and receive SMS
  • Fake: The number provided is (likely) fake

Audio Source

Quickly switch between connected devices:

  • Use a Bluetooth headset
  • Computer microphone
  • Or other input device

Works on iPhone and Android to allow the phone speaker, headset, or handsfree usage.

Conference

Any call can be quickly added to a conference call:

  • Allow a sales manager to listen into calls for training
  • Transfer a call between one representative and another
  • Create a group call between multiple people
  • Or transfer the call to a colleague

Works on iPhone and Android to allow the phone speaker, headset, or handsfree usage.

Call Recording and Transcriptions

Call Recording

Record and store the call for later playback

Speaker Diarization: Records separate audio channels for the Caller and Answerer

Call Transcriptions

Full transcriptions using the latest AI Models 

Handles any size conversation

Automatically splits the calling and answering channels

Multi-Lingual

Supports English, Spanish, Portuguese, Chinese, and many more

Full List:
Afrikaans, Arabic, Armenian, Azerbaijani, Belarusian, Bosnian, Bulgarian, Catalan, Chinese, Croatian, Czech, Danish, Dutch, English, Estonian, Finnish, French, Galician, German, Greek, Hebrew, Hindi, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kannada, Kazakh, Korean, Latvian, Lithuanian, Macedonian, Malay, Marathi, Maori, Nepali, Norwegian, Persian, Polish, Portuguese, Romanian, Russian, Serbian, Slovak, Slovenian, Spanish, Swahili, Swedish, Tagalog, Tamil, Thai, Turkish, Ukrainian, Urdu, Vietnamese, and Welsh.

Jump to Fragment

Click on a fragment to automatically jump to that part of the phone call, or play the call and follow along visually

Artificial Intelligence

The Feeding Frenzy Call Center integrates with SemDB.AI natively to provide advanced artificial intelligence features. These features are built to:

  • Save time and money
  • Scale to hundreds of thousands of phone calls
  • Intelligently adapt to your changing needs

Call Summarization

The call summary gives a quick overview of the phone call without having to read through every interaction. This information is invaluable when trying to locate a particular phone call or get an overview of the conversations so far.

Entity Extraction

Automatically extract information from phone calls including:

  • Phone Numbers
  • Email Addresses
  • Names
  • Fax Numbers
  • Office Hours
  • Dates

Entity Extraction: Phone Tree Learning

Knowing the phone tree for an office can save valuable time. 

The Artificial Intelligence in the Feeding Frenzy Call Center will listen for and memorize phone trees. It will even listen for changes to phone trees so it can keep an updated version. 

That information is displayed when the phone call is connected.

Entity Extraction: Updating the CRM

Sentiment Analysis

Quickly identifying very negative interactions allows you to take action. That could involve:

  • Escalating an issue
  • Addressing a customer complaint
  • Providing additional training to a representative
  • Taking disciplinary action

Identifying very positive interactions is important for surfacing positive feedback, great customer service, and rewarding good behavior.

Sales Representative Real-Time Training

Artificial Intelligence can analyze each conversation and provide training and recommendations.

  • Validate that the representative follows a set of guidelines
  • Guarantee call quality
  • Provide sales feedback and training

AI Agent Integration

Take real actions based on conversations and prepare orders and lookup information.

Custom AI Agents

We can develop a custom to integrate with your systems, check orders, schedule tech support, verify orders, and whatever else suits the needs of your business. Here are some examples:

Nurse Amy

Nurse Amy aids in remote patient monitoring by reminding readings, troubleshooting devices, and ensuring HIPAA compliance, while seamlessly interfacing with databases and APIs.

LEARN MORE

Aaron David

Aaron David automates sales by managing leads, emails, quotes, and shipments, and escalates issues to humans. It handles most contact points and low-revenue orders, allowing humans to focus on high-revenue tasks.

LEARN MORE

SMS

Integrated SMS allows texting with a customer directly from the web browser, and keeps a compelte text message history.

Allows for direct integration with SemDB or an Agent to provide intelligent responses. Simple setup, no programming required.

SMS Chat Bots

Simple setup, no programming required.

Table of Contents

Call Recording and Transcriptions

OverviewMultilingualJump to Fragment